Your customers reach out everywhere. You reply from one place.
Your channels land in the same queue and AI agents answer day and night. Your social accounts, on one screen.
Answering customers quickly scatters across five apps at once.
Scattered conversations
WhatsApp on one phone, Messenger on another computer, Instagram direct messages, emails on the side. Nobody has the full picture and requests slip through the cracks.
The team is overwhelmed
The same questions come back all day, replying at night and on weekends is impossible, delays pile up and customers lose patience.
Improvised communication
Posting on each network by hand, with no calendar, the blog handled on its own. No consistency, no overview of what goes out and when.
Customer relations and communication, at the same desk.
DTS Connect brings your channels into a single inbox, lets AI agents reply for you and centralizes your social media and blog publishing, tailored to the way you talk to your customers.
Unified omnichannel inbox
All your channels in one place
WhatsApp, Facebook Messenger, Instagram, LinkedIn, TikTok, X (Twitter), your website live chat and email all land in a single queue, without switching apps.
One team, one queue
Conversation assignment, statuses, internal notes and labels: everyone knows who answers what, and nothing is left unanswered.
The customer in context
Every conversation is linked to the right contact, with the full history of exchanges in view, whatever the channel it came from.
AI agents for support & after-sales
Agents that reply for you
Trained on your products, your frequent questions and your after-sales procedures, they reply in natural language, day and night, across all your channels.
Take over at any time
The agent handles the routine. As soon as a team member wants to take a conversation, they pick it up in one click and the AI steps back.
Business automations
Qualify a request, create a ticket or an order, give a delivery update, escalate according to your rules: you decide what the AI handles on its own.
Centralized publishing & blog
One version per network
A post is adapted for each network, within that platform's limits, with a counter before sending; the AI adjusts the tone, and a version always goes out, even if it is unavailable.
Self-serve connection
Your social accounts connect from your client space, in a few clicks, with no extra tool to learn; each client keeps an isolated publishing space.
Measurement and sentiment monitoring
Daily audience reports per channel and per post (a missing metric is never made up), and monitoring of your mentions on X, sentiment rated positive, neutral or negative, in French as in English.
From the first question to the resolved message, without switching tools.
The AI agent greets, answers and qualifies. When the request goes beyond its scope, or whenever you decide, a team member picks up the conversation right where it stands, with all the context.
- All channels brought into a single queue
- AI agents that reply day and night
- Human handover in one click, with no loss of context
- Social media and blog publishing, scheduled and centralized
How many customer conversations are sitting in a mailbox? Let's count them together.
Request a demoTeams that talk to a lot of customers.
E-commerce & brands
Direct messages, WhatsApp and non-stop after-sales: the AI absorbs the volume and answers order and delivery questions without keeping anyone waiting.
Services & SMBs
A two-person team handles all customer relations. The AI takes the routine, the team keeps control of the cases that really matter.
Communications teams
Media, institutions: editorial calendar, approval before publishing and a blog relayed to the networks, from one place.
Connected, trained, tailored to the way you speak.
DTS connects your channels, trains the AI agents on your content, sets the escalation rules and trains your team. You start on a customer relationship that runs on its own, with you in control.
Scoping
Channels to connect, your brand voice, frequent questions, after-sales procedures and rules for escalating to a human.
Connecting the channels
WhatsApp, social media, your website live chat and email connected to the single inbox.
Training the AI agents
Agents fed with your products and procedures, tested on real cases, with guardrails so they don't answer off-topic.
Go-live & support
The team is trained on day-to-day handling and publishing, then given a dedicated contact.
Questions about DTS Connect.
Which channels can you receive and reply on?
Does the AI reply on its own? Do we keep control?
Do the AI agents really know my business?
Can we publish to all networks and the blog from one place?
Let's talk about
your project.
A business solution to roll out, a data project, a question? Write to us and we set up a conversation to scope your need.
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